“We’re opening bases and taking on new airplanes,” says John. They are tasked with meeting deadlines, keeping flights properly staffed and making sure the crews are happy in the safest and most responsible manner possible.Įnvoy’s Crew Scheduling department has been able to meet these tasks despite all the usual challenges, says Director of Crew Services John Dixon. It takes every team within the airline to ensure a successful operation, and Crew Scheduling is no different. But to a scheduler on the inside, it’s business as usual.
To an outsider, looking into the Envoy Systems Operation Control center – the nerve center of the airline – it can seem hectic and intimidating.
Zack describes a busy day in the office like a “mini Wall Street” with phones ringing, people talking non-stop and deadlines approaching from every angle.
#FLIGHT CREW SCHEDULER PROFESSIONAL#
“It’s like a professional quarterback, a paramedic or a chef in a popular restaurant – they have to be able to multi-task, stay cool under pressure and be confident in their decisions.”Īs a department, Crew Scheduling is responsible for communicating with Envoy dispatchers, chief pilots, flight service managers and the pilots and flight attendants themselves. “A successful scheduler can’t be easily rattled,” Zack says. When weather in Chicago strands a crewmember who is bound for Dallas or there’s a delay in flights that pushes past their allowable duty day, it’s Crew Scheduling’s duty to find a qualified replacement crewmember to keep the flight on track.Ĭrew Scheduling is a 24-hour operation, and the fast-paced nature of the job requires a six-to-eight-week training period to ensure the candidate will be a good fit for the demanding position. It’s also their job to react quickly when those schedules are interrupted. Staying in line with these regulations is a big part of Crew Scheduling’s overall function that being to assign the appropriate pilots and flight attendants to crew the flights and aircraft that operate the flight schedule. Most importantly, these professionals maintain a focus on safety, work to build strong relationships, and ensure they follow all airline rules and labor agreements. The strength of Envoy’s Crew Scheduling team lies in its ability to rebuild that house of cards with expert precision and speed. “With every round of bad weather, air traffic control delay, or an aircraft needing to go to maintenance, the bottom card is flicked out of the stack and the rest of the schedule can quickly follow,” says Zack. Scheduling pilots and flight attendants for an airline is like that house of cards, in which each scheduler plays their part in staffing every flight, explains Program Manager Zack Hall. Each card has been meticulously placed so that the tower stays upright. Imagine a house of cards stacked to the ceiling.
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